Terms and Conditions – OneWord Holidays

1. Introduction

These Terms and Conditions ("Terms") govern all holiday bookings and visa appointment services provided by One-Word Holiday. By booking with us, you agree to comply with these Terms, which align with UK consumer protection laws, including the Package Travel and Linked Travel Arrangements Regulations 2018 and the Consumer Rights Act 2015.

2. Holiday Booking Terms

2.1 Booking & Payments

• All holiday bookings are subject to availability and confirmation by airlines, hotels, and service providers.
• Prices may fluctuate based on exchange rates, supplier changes, and market conditions.
• A deposit or full payment may be required at the time of booking.
• Once confirmed, bookings are non-transferable unless explicitly stated by the supplier.

2.2 Cancellations & Refunds

• Cancellation and refund policies depend on the airline, hotel, and third-party providers.
• Deposit is non-refundable after 24 hours of the booking.
• If the holiday is cancelled by the provider, we will facilitate refunds in accordance with their policy.
• Refunds may take up to 14–30 days, depending on the supplier’s processing time.
• Travel insurance is strongly recommended to cover unforeseen cancellations.

2.3 Changes & Amendments

• Changes to bookings (e.g., date, name, or destination) may incur additional charges.
• Amendments are subject to the terms and conditions of the airline, hotel, or tour operator.

3. Travel Documents & Compliance

• It is the traveler’s responsibility to ensure they have valid passports, visas, and other necessary documents.
• We are not responsible for denied boarding due to missing or incorrect documentation.

4. Liability & Limitations

• We act as an intermediary between customers and third-party suppliers (e.g., airlines, hotels, visa centers) and are not liable for any service failures on their part.
• We are not responsible for delays, cancellations, force majeure events, or losses arising from third-party actions.

5. Checking all fligth detials & passenger name(s)

It is your responsibility to check all the details are correct i.e. Passenger names (are same as appearing on passport / travel docs), Travelling dates, Transit Time, Origin & Destination, Stop Over, Baggage Allowance and other flight information. Once the ticket is issued then no changes can be made.

Insurance and baggage loss

We recommend that you purchase travel insurance. It is your responsibility to ensure you have valid travel insurance that covers your needs and also ensure that you have complied with all the health and vaccination requirements for the countries you are travelling Advice can be obtained from your GP or travel clinic. We don't accept any claim for the lost / Stolen / Damaged Baggage. You have to contact the relevant airline directly in that case.

Very important

One-Word Holiday. do not accept responsibility for any financial loss if the airline fails to operate. Passengers will be solely responsible for that so it is highly recommended that separate travel insurance must be arranged to protect yourself.